Standard Warranty

All our products come with comprehensive warranty support.

Two Year Swap Out Warranty (Single Phase) All Harland Simon UPS single phase products up to 3kVA are covered by a two year swap out warranty. Includes parts, transport and labour.
Two Year On Site Warranty (Single Phase) All Harland Simon UPS single phase products over 3kVA are covered by a two year on site warranty. Including parts, travel and labour.
One Year On Site Warranty (Three Phase) All Harland Simon UPS three phase products are covered by a one year on site warranty. Including parts, travel and labour.

TERMS AND CONDITIONS

Standard warranty for a replacement or repair is on a reasonable endeavours basis.

Units above 3000VA:
  • Response time to site is normally within 16 working hours although no response guarantee is provided by Harland Simon UPS or its strategic partners.
Units 3000VA and below:
  • Faulty units will normally be replaced within 5 working days.
  • We reserve the right to offer an alternative unit of the same or greater kVA rating.
  • If an alternative is not available we reserve the right to repair your unit and return it back to you normally within 7 working days.
  • Any replacement unit will be provided without manuals/alarm cards or leads - please ensure you keep the existing ones.

Notes

  • If a reported defective unit is found to have no fault an aborted visit or inspection charge will be made*.
  • Units that are retuned for repair must be properly packaged and will be at the customer's liability against physical damage.
  • It is the claimants responsibility to ensure all details have been completed and the form has been returned**
  • The unit will normally be collected after one working week of dispatch of the replacement UPS***

    *      £295.00 Inspection Charge/£225.00 for an aborted call out
    **     Failure to complete this form will result in a delayed response to your request.
    ***    Units under 3000VA only.

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