All our products come with comprehensive warranty support.
|Two Year Swap Out Warranty (Single Phase)||All Harland Simon UPS single phase products up to 3kVA are covered by a two year swap out warranty. Includes parts, transport and labour.|
|Two Year On Site Warranty (Single Phase)||All Harland Simon UPS single phase products over 3kVA are covered by a two year on site warranty. Including parts, travel and labour.|
|One Year On Site Warranty (Three Phase)||All Harland Simon UPS three phase products are covered by a one year on site warranty. Including parts, travel and labour.|
TERMS AND CONDITIONS
Standard warranty for a replacement or repair is on a reasonable endeavours basis.
|Units above 3000VA:||
|Units 3000VA and below:||
- If a reported defective unit is found to have no fault an aborted visit or inspection charge will be made*.
- Units that are retuned for repair must be properly packaged and will be at the customer's liability against physical damage.
- It is the claimants responsibility to ensure all details have been completed and the form has been returned**
- The unit will normally be collected after one working week of dispatch of the replacement UPS***
* £295.00 Inspection Charge/£225.00 for an aborted call out
** Failure to complete this form will result in a delayed response to your request.
*** Units under 3000VA only.